Privacy policy

Last Updated: 19 August 2025
Company: LG E-BIKES (Australia)
Contact: support@lg-ebikes.com

LG E-BIKES operates this website and online store, including all related content, tools, products, and services (collectively, the “Services”), to provide a curated shopping and informational experience. Our Services are powered by Shopify, which enables us to provide these Services to you. This Privacy Policy describes how we collect, use, store, and disclose your personal information.

By using or accessing the Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure practices described in this Privacy Policy. If you do not agree, do not use the Services.

1) Personal Information We Collect
“Personal information” refers to information that identifies, or can reasonably be linked to, an individual. It does not include anonymised or de-identified information. Depending on your interaction with the Services, we may collect contact details (name, email, billing/shipping addresses, phone number), financial information (payment card details, transaction history, payment confirmations), account information (username, password, security questions, preferences, settings), transaction and activity data (items viewed, purchased, added to cart, wishlist items, returns or exchanges, previous transactions), communications (emails, support tickets, chat messages, or calls), device information (IP address, browser type, operating system, network data, unique device identifiers), and usage data (interaction patterns, navigation, clicks, page views, time spent).

2) Sources of Personal Information
We may collect personal information directly from you during account creation, purchase, support inquiries, or other interactions. Information may also be collected automatically through cookies, analytics, and similar technologies when you use our Services. Additionally, we may obtain information from third-party service providers who perform services on our behalf, such as payment processing, shipping, analytics, cloud storage, or IT support, as well as partners or third parties where legally permitted, such as marketing partners or affiliate networks.

3) How We Use Personal Information
We use personal information to provide and improve Services, process orders, returns, exchanges, and payments, remember preferences, recommend products, personalise the shopping experience, manage accounts, and communicate order updates and notifications. We may also use information for marketing and advertising, including promotional messages and personalised marketing. Personal information is used for security and fraud prevention, account authentication, customer support, communication, legal compliance, and enforcement of our Terms of Service or policies.

4) How We Share Personal Information
Personal information may be disclosed to service providers and Shopify for operations such as payment processing, shipping, analytics, cloud storage, and customer support. It may also be shared with business and marketing partners for advertising, affiliates or corporate entities for internal operations or mergers/acquisitions, legal or regulatory authorities, and third parties with your consent, such as social media integrations. LG E-BIKES is not liable for third-party use of personal information. Analytics, advertising, and other third-party services may process your data outside your jurisdiction.

5) Children’s Privacy
Our Services are not intended for children under the age of majority. We do not knowingly collect personal information from children. Parents or guardians may request deletion of any such information by contacting support@lg-ebikes.com.

6) Security and Retention
While we implement industry-standard security measures, no method of transmission or storage is fully secure. You acknowledge that using the Services carries inherent security risks. We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

7) Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or transfer your personal information, and to opt-out of marketing communications. Requests may require identity verification. You may also authorise an agent to exercise rights on your behalf with appropriate documentation.

8) International Transfers
Personal information may be transferred, stored, or processed outside Australia, including countries with different privacy laws. LG E-BIKES relies on mechanisms such as contractual safeguards to protect your data during such transfers.

9) Third-Party Websites
Our Services may contain links to third-party websites or platforms. LG E-BIKES is not responsible for their privacy practices or content. Sharing information with these platforms is at your own risk.

10) Changes to This Privacy Policy
We may update this Privacy Policy for operational, legal, or regulatory reasons. Updates will be posted on the website with a revised “Last Updated” date.

11) Legal Disclaimer and Limitation of Liability
By using the Services, you acknowledge that LG E-BIKES is not responsible for any indirect, incidental, consequential, or punitive damages arising from use of the Services, including analytics, marketing, third-party integrations, or international data processing. LG E-BIKES disclaims liability for loss, misuse, or unauthorised access to personal information caused by third parties, hackers, or system breaches. Use of the Services constitutes voluntary consent to these practices.

12) Contact
For any privacy inquiries, complaints, or to exercise your rights, email support@lg-ebikes.com.